
Direct contact
National sale: Phone: +49 931 4061 600 Telefax: +49 931 4061 700
Export Phone: +49 931 4061 600 Telefax: +49 931 4061 711
Sales management Phone: +49 931 4061 600
Purchase/contact for providers Phone: +49 931 4061 600 Telefax: +49 931 4061 720
Service Phone: +49 931 4061 44 Telefax: +49 931 4061 750
Marketing, promotion support Phone: +49 931 4061 600
Computing, online support Phone: +49 931 4061 600
Press Phone: +49 931 4061 600
Any Ideas?
Contact form
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Your product experts
Trussing, cases & microphony Erwin Jenuwein +49 931 4061 671
Specialized Trade & Team Leader Sales Department Germany Christoph Hartmann +49 931 4061 637
![]() Video & controls Sascha Fischer +49 931 4061 634
Light technology Ronny Petzold +49 931 4061 674
Max Albert +49 931 4061 678
![]() Theater & Live Andreas Zöllner +49 931 4061 640
Rainer Kraus +49 931 4061 622
Decoration Uwe Dietl +49 931 4061 631 Petra Spanheimer +49 931 4061 611 |
Light
Audio
Stage
Electric
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We are there for you!If you should have questions or problems and you need help, we are always at your disposal.
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Distributor registration
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contact
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technical request
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replacepart request
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cost estimate
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How to become a registered dealer?
Further information: Distributor registration How does the collection of goods by the customer work?
Further information: Opening hours, Versand Which ways of payment are accepted?
Which ways of delivery are offered?Commonly we use the DPD (Deutscher Paket Dienst), Deutsche Post AG, TNT or a shipping company to send your goods as cost saving as possible. If orders exceed constituted limits or are extremely fragile we will choose the optimum dispatch type.
Further information: Shipping What is the average time of delivery?We provide a large amount of products in our warehouse and are able to supply a reliable ability to deliver. If you order before 2 pm, the stored goods commonly leave our house the very same day, but not later than the next working day (exception shipping orders).
Further information: Shipping What to do in case of transport damage?We carefully package our goods and check them in detail before leaving our house. In spite of all precautions, a damage during the transport might occur. It might occur that just the cardboard box, just the content or both got damaged. If you have doubts it is necessary to note those on the receipt of the driver during the hand over of the package. If the shipping is done by DPD or TNT Steinigke will undertake the claims settlement for you, if reported in time. Using a different kind of dispatch please contact your forwarding agency or the Deutsche Post AG. The compliance with periods as well as an exact documentation of the damage is required for a smooth flow of tasks. Further information: Shipping You have a return or repair?For organizational reasons, our goods receipt department can only accept freight paid deliveries. In case of quality complaints please use the free-way parcel stamps of the Post. These can be requested at the customers area of our shop. An attachment of a detailed bug description, a possible request for an estimate and a copy of the proof of purchase, in case of a warranty repair, are essential for a smooth flow of tasks. Every additional request of us needs more time and delays the processing. The processing is even faster if you use the service point in our customers area for your return and leave your exact repair wish there. Further information: Shipping How can I obtain a copy of invoice?Contact our accounts department and pass your invoice number. You will get your copy as soon as possible. Where can I find instruction manuals, schematic drawings or spares?You get every piece of information directly at the article view at our shop range.
norms abidance, CE and ROHSHow does communication with Steinigke work?We appreciate your feedback. Your support is handled by motivated employees. Whether you contact us personally, in written, by phone, fax or e-mail – whether it is about product suggestions, inexplicit descriptions or gathering information about a delivery situation of one of our dispatch partners – whether it is compliments or criticism, please contact us, we are happy to receive your suggestions and comments at any time. You can leave your comments to a product in our online shop using a special button below. Thanks to you we are able to shape our product details in a useful manner. Further information:Support What are the opening hours?We are here for you:
Monday to Thursday: 8.30 am to 6.00 pm Friday: 8.30 am to 4.00 pm Warehouse collection for bulk orders:Monday to Friday: 8.30 am to 4.00 am (please advise bigger collections early if possible ) Foreign forwarding agencies need the reference number of their customer! Further information:Contact |