We usually only deliver to commercial customers, resellers and distributors. Via the form Distributor registration you can easily ask for an customers registration. After a short check of your datas and eventually a request for your VAT and commercial registration you´ll get within two days an access to our internal dealers area within the shop system.

If you are interested in a commercial partnership with our company you can apply for a retailer account using the link below. That is where you indicate your company data and upload your trade license or certificate of registration (you can send it as well as a fax). After verification you will get your personal access code to our secured dealers section the next working day. Here, further service offers and marketing assistance are available. We are already looking forward to a pleasant cooperation with you!

Further information: Distributor registration

Of course you can pick up your goods personally at our head office in Waldbüttelbrunn. Just ask via phone or e-mail whether your goods are available or if they can be inspected in our showrooms.

Further information: Opening hours, Versand

We offer several ways of payment: prepayment, cash on delivery, debit and credit card. Please inform yourself about the conditions.

Further information: Payment

Further information: Shipping

Further information: Shipping

We carefully package our goods and check them in detail before leaving our house. In spite of all precautions, a damage during the transport might occur.

It might occur that just the cardboard box, just the content or both got damaged. If you have doubts it is necessary to note those on the receipt of the driver during the hand over of the package.

If the shipping is done by DPD or TNT Steinigke will undertake the claims settlement for you, if reported in time. Using a different kind of dispatch please contact your forwarding agency or the Deutsche Post AG.

The compliance with periods as well as an exact documentation of the damage is required for a smooth flow of tasks.

Further information: Shipping

For organizational reasons, our goods receipt department can only accept freight paid deliveries. In case of quality complaints please use the free-way parcel stamps of the Post. These can be requested at the customers area of our shop.

An attachment of a detailed bug description, a possible request for an estimate and a copy of the proof of purchase, in case of a warranty repair, are essential for a smooth flow of tasks.

Every additional request of us needs more time and delays the processing.

The processing is even faster if you use the service point in our customers area for your return and leave your exact repair wish there.

Further information: Shipping

Contact our accounts department and pass your invoice number. You will get your copy as soon as possible.

buchhaltung@steinigke.de

We appreciate your feedback. Your support is handled by motivated employees. Whether you contact us personally, in written, by phone, fax or e-mail – whether it is about product suggestions, inexplicit descriptions or gathering information about a delivery situation of one of our dispatch partners – whether it is compliments or criticism, please contact us, we are happy to receive your suggestions and comments at any time. You can leave your comments to a product in our online shop using a special button below. Thanks to you we are able to shape our product details in a useful manner.

Further information:Support

Further information:Contact