Terms and Conditions
of Steinigke Showtechnic GmbH (“the Company”) and its customers
In generalThese general conditions are valid for all contracts with our customers. The conditions can be found on the company letters, invoices, on our homepage as well as in catalogs and price lists of Steinigke Showtechnic GmbH. The Company is not bound by any contrary terms and conditions or purchase conditions made by the customer or suppliers. All customer data is stored and used in our computer-system and complies with the latest regulation on data protection. A written objection can be filed at any time against the use of these data. The company is always working on improving its standards. All technical specifications and the product range are subject to alterations without prior notice. Alterations due to production processes and modifications in the sense of product development with different color, surface structure, printing or alignment of the control elements are possible. Photos in our brochures, catalogs and online media are only meant as illustration and are not binding for the delivered product. Binding is the technical standard and the optical product presentation of the product like ordered from the supplier at the order date. We do not grant any consistency for a product or that it can be ordered again with the same features or optical presentation due to always changing factors from supplier side.
Formation of the contractAll offers quoted by Steinigke Showtechnic GmbH are not binding and subject to prior business arrangements if not laid down otherwise in written form. All contracts shall only be effective by law on receipt of the written confirmation of the order by the Company, on delivery or by providing a service.
PricesAll prices of Steinigke Showtechnic GmbH are displayed in Euro (EUR). Price changes, printing errors and errors reserved. The price quoted when ordering will be charged and is binding. For all orders under EUR 50.00 net, a small quantity-fee of EUR 8.00 will apply. All prices are given ex works Waldbüttelbrunn. All transport-charges and expenses for transport-insurance will be covered by the purchaser. The Company charges 1% of the final invoice amount for expenses and transport-insurance, a minimum of EUR 0.75, or a maximum of EUR 9.90 (subject to changes). Additionally, the packaging expenses for one-way pallets will be charged. When a pallet cage is used, the Company charges a deposit which will be fully refunded when the pallet cage is returned. All prices are given without any charge for disposal with regard to the European Directive concerning waste electrical and electronic equipment (“WEEE”). When individual prices or conditions are agreed, e.g. for delivery, payment or service, it is agreed that the conditions stated here are no longer binding and applicable for the supplier. The agreed conditions are binding as a complete individual agreement. We herewith exclude the right for cheaper standard conditions (e.g. special price reductions).
Delivery and RedeliveryAll goods will be delivered ex works Waldbüttelbrunn. This is valid for main deliveries as well as for partial deliveries. The customer will be charged all delivery charges for deliveries to another address. The customer decides upon the mode of delivery. In case any goods require a special procedure of delivery due to size and/or appearance, the Company may choose the necessary actions of delivery without the prior advice of the customer. If the procedure of delivery is not clearly expressed by the customer, the Company reserves the right to determine the mode of delivery. As soon as the goods are passed on to the carrier, risk passes on to the customer. In case of a force majeure, including difficulty in receiving goods, operational disturbances, strike, governmental regulation etc. - including if occasioned by a Company of Steinigke Showtechnic GmbH, Steinigke Showtechnic GmbH is not responsible for delivery or service delay including agreed delivery dates. Should this delay continue longer than eight weeks, the purchaser may, upon giving reasonable notice, cancel the part of the contract which still has to be fulfilled. Further compensatory claims are excluded in any case except for deliberate or grossly negligent breaches of duty by the Company, its representatives or agents. The Company is exclusively entitled to partial delivery or partial services.
Upon receipt, the recipient is responsible for checking for damage in transit and has to report any damage to the Company and the carrier in writing immediately. The recipient is responsible for keeping to the reporting period of the individual carrier. A delayed report will lead to the carrier’s refusal of any liability. On request, the Company takes over the transport insurance handling.
If products are ordered for delivery outside Germany, the customer has to modify the goods in a way that they comply with all legal regulation of the respective country, e.g. in terms of technical construction, material, documentation, labelling and operating determinations.
If you order Products from our site for delivery outside Germany, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information.
Returning products of business customersFor disposing the products in compliance with the European Directive concerning waste electrical and electronic equipment – (“WEEE”) the business customer pays the transport costs for having the goods sent back to the Company. The business customer accepts a fee of EUR 0.50 per kilogram weight of the returned products.
Distance contracts with consumers (only for contracts and services within Germany)A consumer can be any natural person executing a legal transaction for a purpose that cannot be counted among business or self-employment.
Steinigke Showtechnic GmbH does only deliver to companies, not consumers.
The disposal of the products complies with the European Directive concerning waste electrical and electronic equipment – (“WEEE”).
The customer, as a consumer, is obliged by law to return used batteries. This is laid down in the BattV (regulations regarding taking back and disposing of used rechargeable and disposable batteries (BattVO) from March 27th 1998 (BGBl I p. 658) (Federal Law Gazette), § 12 clause 1 no.1-3. Batteries can be returned to the seller or his close proximity free of charge after use. If batteries are sent back to the seller, the packet must be adequately franked.
Exhausted batteries containing heavy metals or harmful chemicals must not be thrown in ordinary domestic waste.
Otherwise, all other points of the general conditions of the Company apply.
Terms of paymentIf not agreed otherwise, the delivery is carried out against cash in advance, or cash on delivery. Invoices have to be paid without any expenses for the Company. If the invoices are directly debited or paid by cheque, and an invoice was not paid or the individual credit limit was exceeded, all further deliveries - also backorders - are carried out against cash in advance, or cash on delivery. As soon as the Company provides the products, the customer needs to accept the delivery and the payment is due. The Company is entitled to demand immediate payment of any invoices not yet paid or any respite payments or to demand securities.
The Company uses probability calculations including address data in order to make a decision concerning starting, keeping or terminating a business relation.
The Company reserves the right to charge a penal interest of 5 % above the European Central Bank's (ECB) base interest rate, or 15 % p.a. as a minimum rate.
The customer may balance the Company's demands only by undisputed and sentential counter-demands. There is no right of holding back money.
WarrantyThe Company agrees to grant a warranty period within the European Union (EU). For used products, the warranty period is limited to one year. When the customer demands the return of a new product, he is obliged to grant a deduction for the usage of the product. If the customer will not prove a lower usage and if the Company will not prove a higher usage, both parties agree on the following deduction for the usage:
- more than 1-3 months 10 % of the original sales price
- more than 3-6 months 20 % of the original sales price
- more than 6-12 months 30 % of the original sales price
- more than 12-24 months 50 % of the original sales price Complaints due to obvious deficiencies have to be lodged immediately after delivery. Hidden deficiencies must be notified in written form immediately after having detected them. The warranty is not granted for transport damages as these usually fall under the carrier’s liability.
Further claims, especially replacing consecutive deficiencies, are excluded. This exclusion will not apply for deliberate or grossly negligent breaches of duty by the Company, its representatives or agents as well as if the deficiency results from a circumstance for which the Company has granted a warranty for the characteristics or fabrication of a product.
If goods are returned without any deficiency, the occurred expenses will be charged.
If goods are returned in order to be repaired and the goods do not fall under the warranty period, the repairs will be executed and charged. Providing a cost estimate will be charged - even if the repair will not be executed due to the customer’s denial.
The Company would expressly like to call attention to the safety guidelines and safety regulations for mounting and installation, especially when conducted in public buildings, stages, etc., in order to be approved by a qualified expert. These must be adhered to by the buyer. The buyer agrees to become familiar with these safety guidelines and regulations, as well as approval procedures and the carrying out of same by a qualified expert. The buyer agrees to inform his/her customers of these safety guidelines and regulations, as well as of the approval procedures and the carrying out of same by a qualified expert. Decoration objects like e.g. artificial plants are not flame-resistant. The customer and the installer must clarify if fire protection (e.g. German DIN 4102-1 if applicable) is required for the place of installation. In this case, the products have to be treated with fire protection material. The customer has the duty to pass this information on to the installer.
Place of performance for guarantee claims is Waldbüttelbrunn.